We’re sorry you didn’t love your Grown Alchemist products! GA welcomes you to return unused or gently used products for a full refund within 30 days of receiving your order. GA reserves the right to reduce the refund by the retail value of the unretu

We&#x2019;re sorry you didn&#x2019;t love your Grown Alchemist products! GA welcomes you to return unused or gently used products for a full refund within 30 days of receiving your order.&#xA0;&#xA0;GA reserves the right to reduce the refund by the retail value of the unreturned gift with purchase if the order no longer qualifies for the promotional offer. We also reserve the right to deny any return requests or orders that do not meet the criteria for a full refund or that may be fraudulent.&#xA0;We can only accept returns for products purchased directly through the Grown Alchemist website (www.grownalchemist.com). Products purchased through a Third-Party Retailer, must be returned or exchanged to the original place of purchase, in accordance with the retailer&#x2019;s own return policy. Once received and inspected, we will arrange your refund. All refunds will be issued to the original payment method used for the purchase.&#xA0; <h1 id="isPasted">My order arrived damaged what do I do? Click&#xA0;<a href="https://help.grownalchemist.com/en-US/my-order-arrived-damaged-what-do-i-do-562717">here</a>&#xA0;for more information.&#xA0;</h1> Visit our self-service Returns Portal <a href="https://grownalchemist.com/apps/aftership-returns-center">here.</a> Please reach out to <a href="mailto:customercare@Grownalchemist.com">customercare@Grownalchemist.com</a> if you have any questions.

Returns Policy and Portal

We can only accept returns for items purchased from GrownAlchemist.com. Products purchased from other retailers or etailers can only be returned to the original place of purchase.

We can only accept returns for items purchased from GrownAlchemist.com. Products purchased from other retailers or etailers can only be returned to the original place of purchase.&#xA0;

Can I return a GROWN ALCHEMIST item purchased from another retailer?

Have a question? Reach out to one of our Grown Alchemist Experts!

Visit grownalchemist.com

Grown Alchemist

Do you need to return or exchange your Grown Alchemist order? Visit our Returns Portal. For any additional support please email customercare@grownalchemist.com.

Returns + Exchanges

Shipping Rates

Where is my GROWN ALCHEMIST order?

My order is delayed, what do I do?

My order arrived damaged what do I do?

My package is marked as delivered but I have not received it. What do I do?

How can I reach out to the courier for redelivery or collection?

Can I amend my shipping address after placing an order?

Can I cancel my order after placing it?

Can I add/remove items after placing an order?

Why doesn't the online shop ship to my location?

Do you offer gift wrapping or gift notes?

What is NoFraud?

Orders + Shipping

How do I know I'm receiving genuine GROWN ALCHEMIST products?

Where can I get advice on a how to use GROWN ALCHEMIST products?

How do I check GROWN ALCHEMIST product expiry dates?

My GROWN ALCHEMIST product has a different smell/texture/colour to my previous product used?

What do I do if I have experienced a burning sensation or reaction?

Why has the packaging changed on a GROWN ALCHEMIST product I have previously bought?

Why has the name changed on a GROWN ALCHEMIST product I have previously bought?

Are any GROWN ALCHEMIST products being discontinued?

Why are GROWN ALCHEMIST products fragranced?

Can the fragrance in GROWN ALCHEMIST products cause irritation?

Why do some GROWN ALCHEMIST products not foam up like the other products I use?

Are GROWN ALCHEMIST products Gluten-Free?

Are GROWN ALCHEMIST products Vegan?

Is GROWN ALCHEMIST a clean brand?

Are GROWN ALCHEMIST products natural?

Are GROWN ALCHEMIST products organic?

Are GROWN ALCHEMIST products for everyone?

Do GROWN ALCHEMIST products contain synthetic fragrance?

Why do GROWN ALCHEMIST product contain allergens?

Do GROWN ALCHEMIST products contain palm oil?

Does GROWN ALCHEMIST use preservatives? Are they natural?

Is GROWN ALCHEMIST safe for my pets?

Is GROWN ALCHEMIST Cruelty Free?

Are GROWN ALCHEMIST products biodegradable?

What types of abrasives does GROWN ALCHEMIST use?

Does GROWN ALCHEMIST use natural surfactants?

Are GROWN ALCHEMIST product samples available for customers with special skin concerns?

Can I mix and match different GROWN ALCHEMIST products?

Do GROWN ALCHEMIST products contain isothiazolinones?

Do GROWN ALCHEMIST products contain colorants?

Are GROWN ALCHEMIST products dermatologically tested?

Do GROWN ALCHEMIST products contain chemicals?

Are GROWN ALCHEMIST products suitable for pregnancy?

Are GROWN ALCHEMIST products suitable for breastfeeding?

Are GROWN ALCHEMIST products suitable for sensitive skin?

GA Resurfacing Range

Products

I cannot checkout at cart?

My free gift has not attached to my order?

What are the payment options on GA.com?

Virtual Gift Cards

Can I use more than one promo code at at time?

Promotional T&C's

Website Assistance

How can I cancel/amend my subscription?

Manage Auto Delivery

How can content creators, influencers or marketers collaborate with your brand?

Marketing + Collaboration Opportunities

How can I become a GROWN ALCHEMIST stockist or amenity partner?

How can I become a GROWN ALCHEMIST distributor?

How can I find a GROWN ALCHEMIST stockist near me?

Can I purchase GROWN ALCHEMIST on Amazon?

Become a Stockist or Amenity Partner

What materials do GROWN ALCHEMIST utilise in its packaging?

Is GROWN ALCHEMIST packaging recyclable?

Why are some GROWN ALCHEMIST products in plastic rather than glass?

Are GROWN ALCHEMIST products sustainable?

Do the 500ml and 1 Litre GROWN ALCHEMIST Refills come with a pump?

Sustainability

Treatments FAQs- GA Beak Street

Treatments FAQs