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We're here to help. Please refer to our Grown Alchemist help centre for any questions you may have. 

Grown Alchemist Help Center and FAQs

Shipping Rates

Where is my GROWN ALCHEMIST order?

My order is delayed, what do I do?

My order arrived damaged what do I do?

My package is marked as delivered but I have not received it. What do I do?

How can I reach out to the courier for redelivery or collection?

Can I amend my shipping address after placing an order?

Can I cancel my order after placing it?

Can I add/remove items after placing an order?

Why doesn't the online shop ship to my location?

Do you offer gift wrapping or gift notes?

What is NoFraud?

Orders + Shipping

How do I know I'm receiving genuine GROWN ALCHEMIST products?

Where can I get advice on a how to use GROWN ALCHEMIST products?

How do I check GROWN ALCHEMIST product expiry dates?

My GROWN ALCHEMIST product has a different smell/texture/colour to my previous product used?

What do I do if I have experienced a burning sensation or reaction?

Why has the packaging changed on a GROWN ALCHEMIST product I have previously bought?

Why has the name changed on a GROWN ALCHEMIST product I have previously bought?

Are any GROWN ALCHEMIST products being discontinued?

Why are GROWN ALCHEMIST products fragranced?

Can the fragrance in GROWN ALCHEMIST products cause irritation?

Why do some GROWN ALCHEMIST products not foam up like the other products I use?

Are GROWN ALCHEMIST products Gluten-Free?

Are GROWN ALCHEMIST products Vegan?

Is GROWN ALCHEMIST a clean brand?

Are GROWN ALCHEMIST products natural?

Are GROWN ALCHEMIST products organic?

Are GROWN ALCHEMIST products for everyone?

Do GROWN ALCHEMIST products contain synthetic fragrance?

Why do GROWN ALCHEMIST product contain allergens?

Do GROWN ALCHEMIST products contain palm oil?

Does GROWN ALCHEMIST use preservatives? Are they natural?

Is GROWN ALCHEMIST safe for my pets?

Is GROWN ALCHEMIST Cruelty Free?

Are GROWN ALCHEMIST products biodegradable?

What types of abrasives does GROWN ALCHEMIST use?

Does GROWN ALCHEMIST use natural surfactants?

Are GROWN ALCHEMIST product samples available for customers with special skin concerns?

Can I mix and match different GROWN ALCHEMIST products?

Do GROWN ALCHEMIST products contain isothiazolinones?

Do GROWN ALCHEMIST products contain colorants?

Are GROWN ALCHEMIST products dermatologically tested?

Do GROWN ALCHEMIST products contain chemicals?

Are GROWN ALCHEMIST products suitable for pregnancy?

Are GROWN ALCHEMIST products suitable for breastfeeding?

Are GROWN ALCHEMIST products suitable for sensitive skin?

Products

I cannot checkout at cart?

My free gift has not attached to my order?

What are the payment options on GA.com?

Virtual Gift Cards

Can I use more than one promo code at at time?

Promotional T&C's

Website Assistance

Europe Returns

United Kingdom Returns

United States and Canada Returns

Australia and New Zealand Returns

Can I return a GROWN ALCHEMIST item purchased from another retailer?

Returns + Exchanges

How can I cancel/amend my subscription?

Manage Auto Delivery

How can content creators, influencers or marketers collaborate with your brand?

Wild Nutrition Partnership

GROWN ALCHEMIST x ASTRID & MIYU GIVEAWAY

Marketing + Collaboration Opportunities

How can I become a GROWN ALCHEMIST stockist or amenity partner?

How can I become a GROWN ALCHEMIST distributor?

How can I find a GROWN ALCHEMIST stockist near me?

Can I purchase GROWN ALCHEMIST on Amazon?

Become a Stockist or Amenity Partner

What materials do GROWN ALCHEMIST utilise in its packaging?

Is GROWN ALCHEMIST packaging recyclable?

Why are some GROWN ALCHEMIST products in plastic rather than glass?

Are GROWN ALCHEMIST products sustainable?

Do the 500ml and 1 Litre GROWN ALCHEMIST Refills come with a pump?

Sustainability

Treatments FAQs- GA Beak Street

Treatments FAQs

Get assistance with your order. Our help centre provides the answers to frequently asked questions. Alternatively our customer care team will be happy to help, please email customercare@grownalchemist.com.

Would you like to learn more about our products? Check out our product FAQs below and if there is anything we've missed feel free to reach out to us at customercare@grownalchemist.com.

We're sorry to hear you are having difficulty on GA.com. Find the answers you are looking for below and if we can assist you further please email customercare@grownalchemist.com.

Do you need to return or exchange your Grown Alchemist order? Check out our returns policies and FAQs below. For any additional support please email customercare@grownalchemist.com.

Get assistance with your auto delivery. Our help centre provides the answers to frequently asked questions. Alternatively our customer care team will be happy to help, please email customercare@grownalchemist.com.

Would you like to work with us on marketing and collaboration opportunities? Please reach out to socialcommunity@grownalchemist.com.

Would you like to stock GROWN ALCHEMIST in your store or become an amenity partner? Please refer to the below information.

Find out more about our sustainability credentials. Our help centre provides the answers to frequently asked questions. Alternatively our customer care team will be happy to help, please email customercare@grownalchemist.com.

Terms and Conditions for Grown Alchemist treatment bookings at 35 Beak Street

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