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Order tracking information will be sent to the email associated with your order once it has been dispatched. Please check your Spam folder if you do not see it in your inbox.If you need further assistance, please contact customercare@grownalchemist.com.

Order tracking information will be sent to the email associated with your order once it has been dispatched. Please check your Spam folder if you do not see it in your inbox. If you need further assistance, please contact customercare@grownalchemist.

Where is my GROWN ALCHEMIST order?

Orders + Shipping

My order is delayed, what do I do?

My order arrived damaged what do I do?

My package is marked as delivered but I have not received it. What do I do?

How can I reach out to the courier for redelivery or collection?

Can I amend my shipping address after placing an order?

Can I cancel my order after placing it?

Can I add/remove items after placing an order?

Why doesn't the online shop ship to my location?

Do you offer gift wrapping or gift notes?

What is NoFraud?

Shipping Rates

How do I know I'm receiving genuine GROWN ALCHEMIST products?

Where can I get advice on a how to use GROWN ALCHEMIST products?

How do I check GROWN ALCHEMIST product expiry dates?

My GROWN ALCHEMIST product has a different smell/texture/colour to my previous product used?

What do I do if I have experienced a burning sensation or reaction?

Why has the packaging changed on a GROWN ALCHEMIST product I have previously bought?

Why has the name changed on a GROWN ALCHEMIST product I have previously bought?

Are any GROWN ALCHEMIST products being discontinued?

Why are GROWN ALCHEMIST products fragranced?

Can the fragrance in GROWN ALCHEMIST products cause irritation?

Why do some GROWN ALCHEMIST products not foam up like the other products I use?

Are GROWN ALCHEMIST products Gluten-Free?

Are GROWN ALCHEMIST products Vegan?

Is GROWN ALCHEMIST a clean brand?

Are GROWN ALCHEMIST products natural?

Are GROWN ALCHEMIST products organic?

Are GROWN ALCHEMIST products for everyone?

Do GROWN ALCHEMIST products contain synthetic fragrance?

Why do GROWN ALCHEMIST product contain allergens?

Do GROWN ALCHEMIST products contain palm oil?

Does GROWN ALCHEMIST use preservatives? Are they natural?

Is GROWN ALCHEMIST safe for my pets?

Is GROWN ALCHEMIST Cruelty Free?

Are GROWN ALCHEMIST products biodegradable?

What types of abrasives does GROWN ALCHEMIST use?

Does GROWN ALCHEMIST use natural surfactants?

Are GROWN ALCHEMIST product samples available for customers with special skin concerns?

Can I mix and match different GROWN ALCHEMIST products?

Do GROWN ALCHEMIST products contain isothiazolinones?

Do GROWN ALCHEMIST products contain colorants?

Are GROWN ALCHEMIST products dermatologically tested?

Do GROWN ALCHEMIST products contain chemicals?

Are GROWN ALCHEMIST products suitable for pregnancy?

Are GROWN ALCHEMIST products suitable for breastfeeding?

Are GROWN ALCHEMIST products suitable for sensitive skin?

Products

I cannot checkout at cart?

My free gift has not attached to my order?

What are the payment options on GA.com?

Virtual Gift Cards

Can I use more than one promo code at at time?

Promotional T&C's

Website Assistance

Europe Returns

United Kingdom Returns

United States and Canada Returns

Australia and New Zealand Returns

Can I return a GROWN ALCHEMIST item purchased from another retailer?

Returns + Exchanges

How can I cancel/amend my subscription?

Manage Auto Delivery

How can content creators, influencers or marketers collaborate with your brand?

Marketing + Collaboration Opportunities

How can I become a GROWN ALCHEMIST stockist or amenity partner?

How can I become a GROWN ALCHEMIST distributor?

How can I find a GROWN ALCHEMIST stockist near me?

Can I purchase GROWN ALCHEMIST on Amazon?

Become a Stockist or Amenity Partner

What materials do GROWN ALCHEMIST utilise in its packaging?

Is GROWN ALCHEMIST packaging recyclable?

Why are some GROWN ALCHEMIST products in plastic rather than glass?

Are GROWN ALCHEMIST products sustainable?

Do the 500ml and 1 Litre GROWN ALCHEMIST Refills come with a pump?

Sustainability

Treatments FAQs- GA Beak Street

Treatments FAQs

Where is my GROWN ALCHEMIST order?Updated 5 months ago