Orders + Shipping
Our help centre provides the answers to frequently asked questions. Alternatively our customer care team will be happy to help, please email [email protected]. Due to high demand, expect a small delay in the shipping period: US +Canada.
Shipping Rates
We do our best to process and ship orders as quickly as possible. Please see below for your regions dispatch times. Once your order has shipped, tracking information will be sent to you via email or SMS. Shipping within the USA:. Free – Standard ship
Where is my GROWN ALCHEMIST order?
You’ll receive your order tracking details via the email address linked to your purchase once it has been shipped. If you don’t see the email in your inbox, be sure to check your Spam or Junk folder. If you need any additional help, feel free to reac
My order is delayed, what do I do?
We’re sorry your order hasn’t arrived yet. While we work closely with our courier partners, once your parcel has been dispatched and tracking details have been provided, all delivery updates are handled directly by the carrier. Unfortunately, we aren
My order arrived damaged what do I do?
We strive to provide exceptional service, but some factors like shipping and handling are outside our control, and issues can occur. If your order arrives damaged, please email [email protected] within 14 days of delivery and include ph
My package is marked as delivered but I have not received it. What do I do?
If your tracking information shows that your package has been delivered but you have not received it, please check with members of your household, neighbors, or anyone who may have accepted it on your behalf. We also recommend reviewing any available
How can I reach out to the courier for redelivery or collection?
To arrange a redelivery or discuss collection of your package, please contact the courier directly. Be sure to provide your tracking number so they can advise on available redelivery options that suit your schedule or explain how to collect your parc
Can I amend my shipping address after placing an order?
Due to the high volume of emails and orders currently being processed and dispatched, we are not always able to accommodate requests to change shipping addresses. If you would like to request an address amendment, please email customercare@grownalche
Can I cancel my order after placing it?
Due to the high volume of emails and orders we are processing and dispatching at a rapid pace, we may not always be able to accommodate cancellation requests. If you need to request a cancellation, please email us at [email protected] w
Can I add/remove items after placing an order?
Once an order has been placed, we are unable to make any changes as it immediately lands in our warehouse order system. This includes adding, removing, or swapping items. We’re sorry for any inconvenience this may cause and appreciate your understand
Why doesn't the online shop ship to my location?
We currently do not ship to certain locations; however, we are continually expanding our delivery destinations and hope to offer service worldwide in the future. In the meantime, our Store Locator on the website can help you find verified retailers a
Do you offer gift wrapping or gift notes?
At present, we are unable to offer a gift service for online orders. This includes gift wrapping items, adding gift messages to parcels, and issuing gift receipts. We are also unable to remove or amend invoices. We are actively reviewing these option
What is NoFraud?
What is No Fraud?. NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized cre