Get assistance with your order. Our help centre provides the answers to frequently asked questions. Alternatively our customer care team will be happy to help, please email [email protected].
We do our best to process and ship orders as quickly as possible. Please see below for your regions dispatch times. Once your order has shipped, tracking information will be sent to you via email or SMS. Shipping within the USA:. Free – Standard ship
Order tracking information will be sent to the email associated with your order once it has been dispatched. Please check your Spam folder if you do not see it in your inbox. If you need further assistance, please contact customercare@grownalchemist.
We apologize that your order has not yet arrived. While we strive to maintain a close relationship with our courier, once your parcel has been dispatched and tracking information has been sent, all updates are managed by the carrier. We are not notif
We strive to provide exceptional service, but some factors like shipping and handling are outside our control, and issues can occur. If your order arrives damaged, please email [email protected] within 14 days of delivery and include ph
If the tracking indicates that your package was delivered, but you did not actually receive it, please confirm with any family members, neighbors, and review any home security camera footage if available. If the package is still not found, please con
To arrange for redelivery or to discuss the collection of your package, we advise contacting the courier service directly. Provide them with the tracking number associated with your shipment and discuss the available options for redelivery at a time
Due to the high volume of emails and orders we are currently processing and dispatching, we cannot always accommodate requests to amend shipping addresses. If you need to request a change to your shipping address, please email customercare@grownalche
Due to the high volume of emails and orders we are processing and dispatching at a rapid pace, we may not always be able to accommodate cancellation requests. If you need to request a cancellation, please email us at [email protected] w
Once an order has been placed, it cannot be manually amended. This includes adding or removing items. We apologize for any inconvenience this may cause.
We currently may not ship to certain locations but we are constantly expanding our shipping destinations and hope to offer service to all locations in the future. Our Store Locator on our website may also be helpful to refer to. If you need any furt
We are currently unable to offer a gift service for online orders, this includes gift wrapping items or adding gift notes to parcels. We unfortunately also cannot remove or amend invoices, nor provide gift receipts. This is something we are looking i
What is No Fraud?. NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized cre